Space Dodge 3D
Support
Updated:
Questions, bug reports or feature ideas:
Space Dodge 3D is built by one person. I read every email and try to reply within two working days. For bugs, it helps to include your device model, iOS or Android version, what you were doing right before it happened, and a screenshot or screen recording if you have one.
Restoring purchases
How do I restore my purchases on a new device?
Open Settings in the game and tap Restore Purchases while signed in with the same Apple ID or Google account you bought with. This brings back Remove Ads, the Starter Pack and the Battle Pass.
Can coins be restored?
No. Coin packs are consumable: once the coins are added to your balance, they're part of your local progress, and they can't be restored if the game is deleted or its data is cleared.
My purchase didn't unlock anything.
- Tap Settings, then Restore Purchases.
- Check you're signed in to the same Apple ID or Google account that made the purchase.
- For coin packs, check your coin balance on the main menu.
Still missing? Email me with the product name, the date of purchase and a screenshot of the App Store or Google Play receipt, and I'll sort it out.
Ads
What kinds of ads are there?
Two kinds, both from Google AdMob. Rewarded ads are optional: you choose to watch one for an in-game reward, such as an extra life. Interstitial ads appear occasionally between stages.
What does Remove Ads do?
It turns off interstitial ads for good. Rewarded ads are still offered, because you only see them when you choose to. If you still see interstitial ads after buying, tap Settings, then Restore Purchases and restart the game.
Why are the ads about things I'm interested in (or not)?
Ads are personalised only if you allowed it: on iPhone through the App Tracking Transparency prompt, and in the EEA and UK through Google's consent form. Otherwise they're non-personalised. On iPhone you can change this at any time in Settings, then Privacy & Security, then Tracking. More in the Privacy Policy.
A rewarded ad button isn't working.
That usually means AdMob has no ad available for your region at that moment, or you're offline. Try again a little later.
Lost progress
My progress disappeared. Can you get it back?
Space Dodge 3D has no account and no server, so your progress, coins and settings exist only on your device and I have no copy to restore. These things erase it:
- deleting and reinstalling the game;
- on Android, clearing the game's data in Settings, then Apps, then Space Dodge 3D, then Storage;
- moving to a new device, or restoring a device backup that didn't include the game.
If you restore a device backup made while the game was installed, your progress usually comes back with it. Your non-consumable purchases can always be restored with Restore Purchases, even when progress is lost.
Can I move my progress to another phone?
Not directly. There's no cloud save, so progress only moves with a full device backup and restore (or a device-to-device transfer) on the same platform.
Refunds
Refunds are handled by Apple or Google, not by me, because I never see your payment details. On iPhone, go to reportaproblem.apple.com. On Android, follow Google Play's refund steps.
Performance
If the game stutters or drops frames, close other apps, restart your device and turn off Low Power Mode (iPhone) or Battery Saver (Android), which slow the graphics down. If it crashes, a restart usually fixes it; if not, email me your device model, OS version and what you tapped right before the crash. Reinstalling also works, but it erases your local progress.
Contact and bug reports
Email support@solooperatorstack.com with "Space Dodge 3D" in the subject. For a bug, tell me what you were doing, what you expected, what happened instead, and your device model and OS version. Feature ideas are welcome too, and press or business enquiries go to the same address.